Expert Wills News

Expert Wills supports the move to clean up the industry and focus on the companies that do provide a valuable and professional service.

Commenting on the Report, Dr Dianne Hayter, Chair of the Legal Services Consumer Panel, said: "A will may have huge personal and financial consequences for those who we care about most. It's vital that advisors do a competent job, especially since any defects are unlikely to be discovered until it's too late to fix them.

"The Panel was shocked by the poor quality of Wills in the mystery shopping. Although the sample was small, Will-writing companies and solicitors were equally culpable, pointing to the need for tighter controls across the sector. Only by requiring all providers to be regulated and to demonstrate their competence can consumers enjoy peace of mind that their final wishes will be respected whoever prepares their will.

"Most people were happy with the service they got from Will-writers, but there is evidence that a rogue minority is pressuring people to buy services they do not need and charging excessive prices. The Panel calls on the OFT to coordinate enforcement action with trading standards against these firms."

James Carlton of Expert Wills supports calls to encourage best practice within the industry, "I always offer a highly professional will writing service and would like to assure all my clients that I will still be regulated. I always focus on delivering good quality Wills that exceed regulatory standards and meet the needs of my clients."

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